FAQ

Most of the jobs we offer are in Horticulture, Agriculture, production, logistics and technical sector. For an actual offer the best option is to contact the nearest office. Contact details you can find at: www.nl-jobs.com/contact

To get more information about a specific vacancy, it’s best to read the available job descriptions on our website or contact our recruiters https://www.nl-jobs.com/en/contact. You can also look at videos on our YouTube channel to get an impression of your work https://www.youtube.com/@nljobs

You can register directly at www.nl-jobs.com/register. You can also come to one of our offices. Our employees will help you there with your registration.

To register you need to have a valid European identification card or passport.

At the moment we offer you a contract, we want to make copies of:

• Printout of RNI registration (BSN)
• Bank pass
• Dutch Health insurance card (if you don't have one, we will request dutch health insurance for you.)

If you already registered, but we don't have a job for you, make sure your current contact details are always available for NL Jobs. Also inform us about your work background and your experience, so that we can search for a specific job for you. As long as NL Jobs is not contacting you, you may assume that NL Jobs has not (yet) found a suitable job. Of course you can always make a call to one of our offices to ask about the progress.

Due to privacy rules, we are not allowed to share or discuss personal information of our employees. If you have a question about one of our employees, please send an email to vraag@nl-jobs.com

NL Jobs works in accordance with the phase system established by ABU. In the NL Jobs personnel guide you can find more information about this phase system.

Phase A contract is generally a contract for a maximum period of 52 worked weeks. After this period is done, your contract may get extended into a Phase B contract.

Phase B contract is a contract with a guaranteed amount of hours per week for a definite period. Phase B lasts either 6 contracts or 2 years – whichever happens first. After your Phase B period is finished, you may be offered a Phase C contract.

Phase C contract is a contract for an indefinite period with a guarantee of hours worked every week.

You can find your terms of employment in 3 documents you will receive at the start of cooperation with NL Jobs. These are the: temporary employment contract, the temporary employment confirmation and the personnel guide.

Your contract shows your agreements with NL Jobs, such as duration of the contract and employment conditions.

The temporary employment confirmation shows you the terms of employment for your specific job, such as the hourly salary, working hours, function, collective labor agreement etc.

The personnel guide contains practical information, such as how to request vacations or terms of using a company car.

Please contact our support team via P4F and an employer’s statement will be provided for you. Your employer’s statement is valid for 3 months, so if your previous employer’s statement is not older than 3 months you do not need to request a new one.

For transport from your home country to The Netherlands, the offices of NL Jobs in Poland, Romania, Moldova and Latvia all have agreements with bus transportation companies. Our employees would love to tell you more about it, during your visit at one of our offices or contact by phone.

If you are living at a housing location via NL Jobs, we always provide you free transport to work. This may be either by car or bicycle depending on your distance to work. For people living at private addresses, we are not always able to provide transport for you from your home address.

NL Jobs adheres to all rules and laws regarding travel costs. If you get compensated for your travel costs and how much, depends on your personal situation and how far from work you live.  At the start of your contract NL Jobs will look at whether or not you should be paid an extra bonus for your travel costs. Travel fees will be paid weekly, together with your salary.

If you provide us with a copy of your driver’s license, you may receive a company car and bring your coworkers to work. If you do that, you will be compensated €5 per day, so €25 every week if you work 5 days.

By default, you are allowed to drive the company car for private purposes for a maximum of 9km per week. This is sufficient for basic needs, such as groceries.

If you wish to use the car privately for more than 9 km a week, or you go over this limit, there is a special tax regulation that can be applied – the private use addition (bijtelling). For the cost of around €35 per week, you may drive up to 100 km privately every week. Fuel for private use is not included in this price.

Note: once the private use addition is applied, it must remain active until the end of the calendar year (as long as you have a company car).

If we have bicycles available, it’s possible to receive a bicycle for private use. If bicycles are limited, people who need a bicycle to get to work always take priority over bicycles for private use.

NL Jobs offers different kinds of accommodation through our real estate partner, Zpot. You may live in a hotel, house, apartment or a pension. Our planning team will look at the distance between your residential place and your workplace. During your stay in the Netherlands, it may occur that you have to move. This may happen when you start working at another company or other reasons related to our planning. Of course, NL Jobs tries to minimise the times you have to relocate to the absolute minimum.

All accommodations have a SNF (Stichting Normerking Flexwonen) Quality mark. This organization tests if the accommodations of job agencies in The Netherlands meet their requirements.

The amount of people per accommodation depends on the location. Some of our hotel locations can house more than a hundred people. In apartments and houses the number of people is smaller, usually 2 people per room but some locations have one-person rooms. NL Jobs locations always follow the requirements of SNF (Stichting Normerking Flexwonen).

Couples are always accommodated together. If you are travelling with friends, we will do our best to accommodate you at the same location. However, this depends on the availability of rooms when you arrive and cannot be guaranteed. Friends may therefore be accommodated at different locations.

The cost for an accommodation via NL Jobs is €148 per week.

When you go on vacation, you can choose to reserve a room by paying the rent price upfront before your vacation. This means that NL Jobs will reserve this room for you, and when you come back you can continue living at the same location. You can also leave your personal belongings in this room during your vacation.

If you choose for a vacation without a room reservation, you will be accommodated at a new location when you come back. You must also take all your personal belongings with you. Your new address will be visible in your P4F app.

In case of problems in the accommodation, you can contact the service number of Zpot, our real estate partner: +31 85 487 5925. This number is available for all matters during office hours and 24/7 for emergencies.

Plan4Flex is a scheduling application. NL Jobs uses this application to schedule work, transport, and housing. You can also use this app to find all documents related to your employment, request holidays, and ask questions to our support team in your own language.

You can download the app by clicking on the following links:

Android: https://play.google.com/store/apps/details?id=nl.ewings.app

IOS: https://itunes.apple.com/nl/app/plan4flex/id1125677458?mt=8

Once you start working with NL Jobs, your login details for Plan4Flex will be sent to you via email. If you have not received an email or are having problems with logging in, please call the support team for your language.

NL Jobs has made a manual for the Plan4Flex app that contains the explanation on how to install the app, what it can do, and how it works. You can download the manual for the Plan4Flex app here:

https://www.nl-jobs.com/downloads

Click on ‘Plan4Flex application manual’.

Your daily schedule will be listed in the Plan4Flex application for mobile devices. So please make sure that you install this app on your smartphone or tablet. The app can be found here:

Your schedule can also be accessed on a computer/laptop in the browser. You can log in with the following link, using the login details that you received by e-mail:

https://app.nl-jobs.com/P4Web/Login

Your username for the Plan4Flex app is your temporary employee or wage number. This can be found on the top right of each of your payslips. It is comprised of the last five numbers that are listed under ‘medew.nr’. For example, this could be '98765'. If you cannot access it, please call the support team for your language.

In the app, you can click on the option ‘forgotten password’. When you click on it, a new password will be sent to the e-mail address that is known to NL Jobs. If this is not working, contact support by phone.

If you need help, there are a few numbers you can contact for different issues.

For all questions related to your employment, payslip, salary, vacation, work, planning, personal issues and other cases, you can contact the Support Team via P4F chat in your own language. A real person will then help you.

For matters that require quick reaction, such as absences at work (reporting illness), issues with transport etc. you can contact our incident number available 24/7: +31 85 040 6067

For housing issues, you can contact Zpot, our real estate partner: +31 85 487 5925

In life threatening situations, you must contact the Dutch emergency number for police/ambulance/fire brigade: 112.

NL Jobs pays the salary of the previous week every Thursday. This means that if you started work in week 1, you will receive your salary on the Thursday of week 2. Depending on your bank, the salary should be in your bank account by Friday morning.

All documents related to your employment can be found in the P4F app. This also includes all your pay slips and annual statements. You will receive the payslips on the same Thursday as your salary is paid. When there's no payment you will also not receive a payslip. The annual statement will be sent out at the beginning of each year.

Your payslip contains all information about how your salary was calculated.

You can download an explanation of the pay slip by clicking on the link below:

Explanation payslip

Your gross salary is a different amount than what you receive in your bank account. The salary that you actually receive into your bank account is called the net salary.

The most common deductions from the gross salary are:

Payroll tax

Pension premium

Deductions and settlements, such as traffic fines, also are deducted from your salary.

Deductions and settlements may only be made on your salary above the minimum legal salary. If the amount that needs to be deducted is higher, the outstanding part will be carried over to the next week (or you will receive a payment request via Pay portal) until the full amount has been paid off.

In addition to this, all gross and net deductions and gross and net payments have to be listed on your pay slip.

Payroll tax is a common term for wage tax and national insurance contributions. Payroll tax is a tax that every worker pays. For example, the government pays all public services and social benefits from this money. The national insurance contributions consist of the AOW premium, WLZ premium (Long-term care Act) and ANW premium (General Surviving Dependents Act). All these premiums and the wage tax are therefore packed together in the payroll tax. Do not worry however, you do not have to calculate and pay the payroll tax yourself. NL Jobs does that, and automatically deducts the amount from your salary.

The exact amount of taxes to be paid are unique for everyone and depend on your work history as well as other factors. For this reason, it does not usually make sense to compare pay slips with a co-worker, as everyone’s situation is different.

The difference between the income tax (loonheffing) and the special rate (bijzonder tarief) is the following:

Income tax and social contributions include the standard tax rate based on your yearly income. Income tax and social insurance contributions are calculated for the hours you work. The weekly wage table from the Dutch Tax and Customs Administration (‘Belastingdienst’) shows exactly what must be paid on which gross weekly wage.

The special rate is calculated for ‘exceptional’ income, such as a bonus, performance-related pay, and the settlement of amounts set aside. This income is taxed at a higher rate for everyone in The Netherlands.

This is a tax benefit that exchanges part of your taxable income for tax-free income. This is a special benefit that allows temporary workers to pay lower taxes in The Netherlands and may be applied for a maximum of 5 years.

If you work in the Netherlands, you are entitled to be paid at least the minimum wage. That means that your employer may not deduct costs from your salary below a certain threshold. If the costs that should be deducted from your weekly salary exceed that threshold, the remaining amount will be carried over into the next week. The outstanding amount can be found on your payslip as “WAS”.

Income tax, pension contributions and health insurance costs are exceptions, as they must always be paid and may exceed the minimum wage threshold.

A: Each person working in the Netherlands is entitled to be paid the minimum wage. This means that your employer may not withhold or deduct an amount from the minimum wage. However, your employer may withhold or deduct an amount from the portion of the wage above the legal minimum or from the holiday allowance. This law makes an exception for the amounts withheld for accommodation expenses and health insurance costs.

The “reservations” on your payslip are different things accumulating over your employment period, such as your vacation hours. You build them up while you work, and they can be paid out later.

Your holiday allowance is paid out directly with your salary, but the holiday hours you build up can be used when you want to take a paid day off. When you stop working at NL Jobs, these reservations will be paid 6 weeks after the end of your contract.

We always do our best to make sure all payments are always correct, but mistakes happen. If you think something is wrong with your salary, please contact NL Jobs Support via the P4F chat and our employees will look into the issue. Always try to state in concrete terms what you think is wrong (for example, the number of hours worked). If a mistake was made, we will correct it as soon as possible, usually in your next week’s salary.

If you need to change your bank account, please send your new bank account to the support team together with proof of ownership of the account. This can be for example a photo of your bank card or a screenshot from your bank app where we can see the account number and the name of the owner. Make sure that you send this before Tuesday at 12:00, otherwise we cannot process this change before your salary payment.

In general, deductions and settlements take place via the pay slip. If you have received an invoice or payment request from us, you can pay it via a payment link that you have received from Payportal. This link is then active from Friday to Tuesday 12:00 PM the following week. After 12:00 on Tuesday, the link provided is no longer usable.

Via the pension fund of the ABU, StIPP, you accrue pension from the moment you have worked for us for more than 26 weeks and are 21 years or older. In phase A contract, NL Jobs covers the entire cost. From phase B on, you will also pay for it yourself, but you also accrue more pension.

You can visit the website of the pension provider for more information about the pension; www.stippensioen.nl The information can be found in several languages.

Your rights to your Dutch pension that you built up while working with NL Jobs continue to exist even if you return to the country of origin.

Holiday allowance is always paid directly with the weekly salary. You take Holiday hours when you want to take a day off. This ensures that you get paid for that day. When you stop working at NL Jobs, your remaining reserves will be paid 6 weeks after your contract ends.

Discuss your holiday dates with your manager/team leader at least two weeks in advance. Then you must submit a holiday request via the P4F app. Your request is then sent to your workplace for approval. You will receive a confirmation when your leave has been approved or denied.

You can only take leave hours when you have not worked for at least 1 day (7.6) (<31.4 hours). If you want to request a payment of holiday hours, you must request that via the P4F app before Tuesday 12:00. You must also have sufficient holiday hours built up.

Yes, that is allowed! If you want to request holiday during your sickness, you must submit your holiday request to your account manager, after which it is discussed with the case manager. The case manager will then discuss with the company doctor if your recovery and/or reintegration will not be impeded. If this is not the case, your application will be approved.

If the company doctor indicates that your holiday may be a hindrance to your recovery or reintegration, your holiday request will be rejected. If you do not agree and you still leave out of the advice, this can have consequences for your temporary employment contract.

Dutch law requires everyone working an living in the Netherlands to have a Dutch health insurance.  If you do not provide a proof of insurance, we are required to add you to our collective insurance at Zorg en Zekerheid for 39.96.

NL Jobs offers a collective health insurance via Zorg en Zekerheid. The costs of this insurance are € 39.96 per week. This amount is deducted from your salary automatically every week.

A Dutch health insurance is required for everyone who works in the Netherlands. It is not possible to temporarily stop your health insurance during holidays whenever you have a contract. If you have a private health insurance, you must provide us with a proof of insurance (for example a photo of your insurance card)

Health Insurance Allowance (Zorgtoeslag) is a benefit from the Dutch government to keep health insurance affordable for everyone. This benefit is paid to people who are entitled to it, over the previous year.

More explanation, including video, can be found on the website of the tax authorities (Belastingdienst). Please note this page is only available in the Dutch language What are the conditions for zorgtoeslag?

If you are 18 years or older, have Dutch health insurance on the first day of the month, live in the Netherlands and earn max. 39,719 euros per year, you qualify to this benefit. This limit includes your income in the entire world, not only in The Netherlands or your home country.

That depends on the amount of your income. If you are entitled to the allowance, the minimum is 4,- euro/month and the maximum is 131,- euro/month.

On the website of the tax authorities you will find an overview with the amount you can expect: How much Health Insurance Allowance will I receive

If you want NL Jobs to request Health Insurance Allowance for you, send us a message via Plan4Flex. Our workers will add a special document for you. After you sign it, you will receive a payment request for the administration fee via the pay portal. Once that is paid, NL Jobs will start applying for the allowance for you. You don't have to do anything more yourself.

To avoid having to repay benefits at the end of the year, we report a slightly higher salary. At the end of the year this is corrected where necessary. If your final income is lower, you will receive extra money, instead of having to repay money if you received too much. This is common practice and ensures that our employees don't have unexpected costs.

At NL Jobs, you report your absence due to illness in 2 steps:

1. Call the emergency line to report your absence due to illness. You should do this at least one hour before starting work;
2. Register your sick report in the Plan4Flex-app;

If you are ill and you cannot come to work, please report this via the "report sick" button in the Plan4Flex application. You must do this at least one hour before the start of your work.

Your workplace and NL Jobs are immediately informed about your absence.

When you are better and can come back to work, you must also end your sickness report in the app. For this no contact with the emergency telephone is required.

In order to visit a doctor in the Netherlands it is necessary to make an appointment.

If an employee needs a visit to the doctor, the request can be made by calling the emergency number before 6 am +31 (0)85 040 6067.

Every time you open a sick report, the first day of your leave is always unpaid. This is called a “waiting day” (wachtdag).

Your sick hours are calculated on the basis of the average of the hours you worked over a period of 13 weeks prior to your first sick day.

In the first year of illness (52 weeks) your will continue to receive 91% of your average salary. If 91% of your average is less than the legal minimum salary, it will be raised to match the minimum wage. After 52 weeks, 80% of the salary will continue to be paid. In the 2nd year of your illness, your wages may come below the minimum wage.

The employee must agree with the terms of the absenteeism protocol and must be committed to work on recovery and reintegration. If the employee does not cooperate with this, this can lead to a warning. If no improvement occurs, the employer has the right to suspend or even stop the continued payment of wages.

No Limits is a unique loyalty program of NL Jobs. By working with us, you continue to gain special points (NL Cash). These points can later be exchanged for items in our shop, raffle tickets with amazing prizes, or used to pay out a bonus to your salary, for up to €100 per month.

Yes, No Limits is completely free for all NL Jobs employees. It’s a special program that lets you earn a bit extra every month.

As soon as you start working, you are added to the No limits program and you will receive an invitation per email. If you want to see your points and pay them out, you must install the No Limits app. The link to the app can be found in the invitation email. If you did not receive an invitation in your first week of work, please contact the support team via P4F.

Challenges in No Limits get updated based on the information in your pay slip. This means that the challenges from week 1 are completed at the end of week 2, just like the salary payments. If you are missing a challenge for more than a week, please contact support team via P4F.

In No Limits, you can recommend people who you think would be a good candidate to work at NL Jobs. If that person works for at least 8 weeks (for at least 4 days a week), you will receive a bonus of €150 net. It is also crucial that your friend tells their recruiter they were recommended by you.

If you recommended a friend and they worked for 8 weeks, you must request the payment of the bonus inside of the No Limits app. When you do it, the bonus will be paid out within 2 weeks with your salary.

Only weeks where your friend worked for at least 4 days count towards the 8 weeks, so if your friend did not work for 4 days in a given week, the week is not counted towards the 8 weeks.

If you want to stop employment, you must send a written information to NL Jobs (usually via the P4F chat). In this message you must also inform us when your last working day will be.

Your accrued reserves will be paid out 6 weeks after your employment contract ends.

Your transition payment after finishin employment will be paid within 8 weeks of the end date of your contract. First we pay out the reserves, a week later you receive your transition payment

Once you leave employment, this service also stops. From then on, you must apply for this benefit yourself.

Students are allowed to work with NL Jobs. It is important that you can prove that you are registered with a day study. For students from a country other than the Netherlands, they must have an International Student Identity Card (ISIC). This can be requested via www.isic.nl

Young people aged between 16 and 17 are allowed to work 40 hours per week on average. The hours you are at school are also included in these 40 hours. Young people aged 15 years are also allowed to work 40 hours, but on the days that you are at school, this may be a maximum of 2 hours. If you are 13 or 14 years old, you can work a maximum of 35 hours per week during school holidays. You can not work on a school day. For a more detailed explanation of working hours, please refer to: https://www.rijksoverheid.nl/onderwerpen/jongeren-en-werk

That depends on the agreements we have made with your workplace. Before you start working you will hear whether there is any transport offer form NL Jobs.