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FAQ

1. Register

Questions and answers about the registration process

2. Transportation

Questions and answers about the transportoptions we offer

  • How is the transportation to the Netherlands arranged?

    If you wish, NL Jobs can arrange the transportation from your home country to the Netherlands. The offices of NL Jobs in Poland, Romania, Moldova and Latvia all have agreements with bus transportation companies. Our employees would love to tell you more about it, during your visit at one of our offices or contact by phone.

  • How is the commuting traffic in the Netherlands arranged?

    If you are using an accommodation of NL Jobs, NL Jobs will also arrange the transport to work. NL Jobs has multiple cars, you may use these cars costless for the transportation to work. if you have your own car, NL Jobs will look if you are eligible for travel fees.

  • How does NL Jobs handle travel fees?

    NL Jobs adheres to all rules and laws regarding to travel fees. At the start of your contract NL Jobs will look whether or not you will receive travel fees. Travel fees will be paid weekly together with your salary.

3. Accommodation

Questions and answers about the accommodation we offer

  • What kind of accommodations does NL Jobs offer?

    .

    NL Jobs offers different kind of accommodations. NL Jobs owns Hotels, houses, apartments and pensions. At our planning we will look at the distance between your residential place and your workplace. We try to keep this distance as short as possible. During your stay in the Netherlands, it may occur that you have to move. This happens when you start working at another company or other reasons related to our planning. Of course NL Jobs tries to minimise the times you have to move.

    All accommodations of NL Jobs have a SNF (Stichting Normerking Flexwonen) Quality mark. This foundation tests of the  accommodations of NL Jobs meet their requirements.

  • How many people are living in a house and what is the maximum amount of people in a room?

    The amount of people per place of residence diverge a lot. We have accommodations which are used as a hotel, at those places we can house sometimes more than a hundred people. In apartments and houses the amount of people is way smaller. In most of the rooms we house 2 people, some places give room to more people, also this diverge per location. NL Jobs assumes hereby the requirements of SNF (Stichting Normerking Flexwonen).

  • What are the costs for an accommodation?

    The cost for an accommodation at NL Jobs in 2020;  €97 per week.

  • What happens to my room if I am going on a vacation?

    You can choose it yourself. First of all you can choose to rent your room during your absence. This means that NL Jobs will occupy this room for you, it's certain that you will comeback in this room after your vacation. You can also leave your personal belongings in this room during your vacation. Beside you can choose to not rent your room during your vacation. This means you will have no costs, but the chance you will comeback in another room after your vacation is big.

  • What if I have a problem in accommodation?

    In case of problems in the accommodation, the house keeper is the person which should be contacted.
    There is a house keeper for each house, for the larger residential locations these are permanent managers. The name and contact information of this person is announced on the notice board in every accommodation.
    You can only contact this person with questions, problems and comments related to the accommodation.
    Smaller  repairs or supplies such as light bulbs, vacuum cleaner bags and the like are your own responsibility. You can (possibly) share the costs of this with your fellow residents.

4. Work

Questions and answers about the work we offer

5. Contract

Questions and answers about our contracts

  • What kind of contract will I get?

    NL Jobs works with a phase system as prepared by ABU. In the NL Jobs personnel guide you can find more information about this phase system. Beside you can find information about how long every contract can last.

    When you work for the first time at NL Jobs you will get a phase A contract, a contract with a certain period of time of maximum 78 worked weeks. When this contract ends, you will get a phase B contract, this contract has a maximum amount of 6 times and can last for a maximum of 4 years in total. After that you will get a phase C contract. A contract for a uncertain period of time. With the phase system you can work for a certain period of time of 5,5 years.

  • Which details can I find in my contract?

    The temporary employee will receive 3 documents which are relevant for the contract with NL Jobs. These are the temporary employment contract, the temporary employment confirmation and the personnel guide. In the contract you can find the duration and the employee and employer. This contract will be signed by both the employee and the employer. In the confirmation you can find the terms of employment for the specific client. For example the salary, job size, function, fees, collective labor agreement etc. This varies by client. The Personnel Guide contains other various relevant information regarding the employment. These documents together form the agreement between NL Jobs and the temporary employee.

  • How do I cancel my contract?

    When you want to stop working at NL Jobs, you have to inform your contact person written and on time. Preferably a month before your contract expires. When you want to stop working during your contract you have a period of notice of a month. If you do not stick to this, we will charge administrative costs. We won't treat oral cancellations.

6. Salary

Questions and answers about salaries

  • When will the salary be paid?

    NL Jobs pays the salary of the previous week every Thursday. This means when you start working in week 1 you will receive your salary of week 1 on the Thursday in week 2. You will have your salary almost every time on Friday.

  • Where do I find my payslip or annual statement?

    The payslip and annual statement will be send by mail. You will receive the payslips on the same Thursday as your salary is paid. When there's no payment you will also not receive a payslip. The annual statement will be send one time a year, namely at the beginning of each year. The annual statement is a summary of the already expired year.

  • What about reservations?

    We set aside money for multiple things. You can think of holiday allowance, holiday hours and extra-legal leave. You can see this reservations on your payslip. We always pay the holiday allowance directly with the weekly salary. You take holiday hours when you want to take a day off. This reservation ensures that you will be paid also for this day. When you stop working at NL Jobs, these reservations will be paid within 6 weeks after you stop working at NL Jobs. Extra-legal leave will be paid weekly.

  • What is withheld from my wages (salary)?

    Your gross salary is a different amount than what you receive in your bank account. The salary that you actually receive into your bank account is called the net salary.

    The most common deductions from the gross salary are:

    Payroll tax

    National insurance contributions

    Pension premium

    Deductions and settlements for, for example, a parking fine or deposit , also take place via the pay slip (these are visible at the bottom of the pay slip). Deductions and settlements may only be made on wages above the statutory minimum wage. This means that sometimes the full amount cannot be withheld and the outstanding part will be carried over to the next payment (or you will receive a payment request for the outstanding part via Pay portal). Until the full deduction or settlement has taken place.

    In addition to this, all gross and net deductions and gross and net payments have to be listed on your pay slip.

  • I don't think my salary is correct, what can I do?

    If you are unsure whether the salary paid to you by NL Jobs is correct, you can contact the NL Jobs Support Team. They can be reached by telephone by e-mail and via the P4F chat. The contact details of Support Team can be found in your work schedule in the P4F app. You can also easily find this on our webpage. State in concrete terms what you think is wrong (for example, the number of hours worked). You will then be checked whether you are right and you will receive feedback on this. If you are indeed right, a correction will be made with the next payout.

  • I have received a Payportal link, how can I pay for it?

    In general, deductions and settlements take place via the pay slip. If you have received an invoice or payment request from us, you can pay it via a payment link that you have received from Payportal. This link is then active from Friday to Tuesday the following week at 12:00 PM.After 12:00 on Tuesday, the link provided is no longer usable.

7. Communication

Questions and answers about our communication

  • Who should I approach for what?

    NL Jobs has a large number of permanent employees, they all have one common interest; happy temporary employees. However not everyone is able to answer all your questions, therefore it's important to ask your question at the right person. To make it as simple as possible for you, we have indicated below whom you should approach for a question.

    Employee NL Jobs Topic
    Support team

    Salaryslip, salary, vacation, work, planning,
    personal issues and other cases

    Housemanager

    Everything that relates to the residential location

    Emergency Phone Reporting illness and emergencies
    +31 6 10 19 69 25 (Westland)
    +31 6 30 87 34 90 (Noord-Holland)
    +31 6 10 34 25 11 (Zeeland)

     

8. Holidays and leave of absence

Questions and answers about your holidays and leave of absence

  • How can I submit a holiday request?

    Discuss your holiday dates with your manager/team leader at least two weeks in advance. Then you must complete the holiday application and submit it to the manager at your working place.

  • When will I receive my holiday allowance and holiday hours?

    Holiday allowance is always paid directly with the weekly salary. You take Holiday hours when you want to take a day off. This set aside ensures that you get paid for that day. When you stop working at NL Jobs, your remaining set asides will be paid 6 weeks after your last salary payment.

  • Can I apply for a holiday during illness?

    Yes that is allowed! You submit your holiday request to your account manager, after which it is discussed with the absentee counselor / case manager. The absentee counselor / case manager will then inquire with the company doctor or your recovery and / or reintegration will not be impeded. If this is not the case, your application will be confirmed. If the company doctor indicates that your holiday may be a hindrance to your recovery or reintegration, your holiday request will be rejected. If you do not agree and you still leave out of the advice, this can have consequences for your temporary employment contract.

  • When can I take leave hours?

    You can only take leave hours when you have not worked for at least 1 day (7.6) (<31.4 hours). The request for payment of your leave hours must be sent by e-mail to Support Team before Tuesday 12:00. You must also have sufficient funds on your reservations. So make sure that you meet the requirements for the payment of leave hours, and that your leave hours balance must be sufficient.

9. Illness

Questions and answers about illness

  • How do I report sick?

    If you are ill and you cannot come to work, please report this via the "report sick" button in the Plan4Flex application. You must do this at least one hour before the start of your work.

    The leaning company and NL Jobs are immediately informed of your absence. You do not have to contact the alarm telephone after registration.

    When you are better and can come back to work, report this with the button "Better report". It is recommended to report this more than an hour before the start of your work. The leaning company and NL Jobs are informed about your presence. No contact with the emergency telephone is required.

  • What happens when I am sick?

    When you are ill, you must report your absence by telephone to the emergency telephone due to illness. Keep your temporary worker number at hand. The person you are talking to at the emergency telephone will also ask you a number of questions such as: When do you expect to be back at work? Your sick report will be passed on to the client and the default administration of NL Jobs. You stay home between 10:00 and 14:00, you can be called or get a home visit. So make sure you are always available! The absenteeism / case manager of NL Jobs will guide you during your absence period to work together on a speedy recovery. You will also see whether you can carry out adapted work tailored to your (temporary) limitations. It may be that you are invited to the company doctor at the consultation hour in a short period of time. The company doctor will assess to what extent you can carry out your own work or other work. His advice is leading, this means that we will always follow the advice. You may not agree with the advice of the company doctor. You then have the opportunity to request an expert opinion from the UWV. The costs are € 100, -, and will be for your own account. During the application of the expert opinion, you and we will not be discharged of our obligations to follow the advice of the company doctor. So we have to carry out the advice until the result of the expert judgment is received. According to the Poortwachter Act, during your absence, because of illness or lack, all kinds of activities will be scheduled to guide you as well as possible in your recovery and reintegration.

  • Does NL Jobs also offer Health insurances?

    Yes, the health insurance of Holland Zorg is available via NL Jobs. The costs of this insurance are €25.50 per week. This amount will be deducted automatically from your salary. A dutch health insurance is required for everyone who works in the Netherlands. It is not possible to temporarily stop your health insurance during holidays whenever you have a contract. 

  • What is a waiting day?

    Waiting day is an unpaid, first day of incapacity for work, for example due to illness.

  • How is my sickness benefit calculated?

    Your sick hours are calculated on the basis of the average of the hours you worked over a period of 13 weeks prior to your first sick day.

    In the first year of illness (52 weeks) your salary will continue to be paid for 91%, taking into account the minimum wage. If you come below the minimum wage due to the 91%, the minimum wage will be paid. After 52 weeks, 80% of the salary will continue to be paid. From week 53 to week 104, NL Jobs may also continue to pay wages below the minimum wage during illness.

    The employee cooperate with the agreements in the absenteeism protocol and is committed to work on recovery and reintegration. If the employee does not cooperate with this, this can lead to a warning. If no improvement occurs, the employer has the right to suspend or even stop the continued payment of wages.

  • What do I do if I need to visit a doctor?

    In order to visit a doctor in the Netherlands it is necessary to make an appointment.
    If an employee needs a visit to the doctor, the request can be made by calling the emergency number.
    Each region has a different emergency number.

    Emergency numbers:

    Region Westland:
    Polish / English / Dutch +31 610196925
    Romanian / Russian +31 683103700

    North Holland region:
    Polish +31 630873490
    Romanian / Russian +31 630538641

    Region Zeeland:
    Emergency numbers +31 610342511

    Regio Burgerveen:
    Emergency number +31 633109270

10. Pension

Questions and answers about pension

11. Students

Questions and answers for students

  • Can I work as a student via NL Jobs?

    Yes, this is possible. It is important that you can prove that you are registered with a day course. For students from a country other than the Netherlands, they must have an ISIC. This can be requested via www.isic.nl

  • What is the maximum amount of hours I can work as a student?

    Young people aged between 16 and 17 are allowed to work 40 hours per week on average. Note: the hours you are at school count for this 40 hours. Young people aged 15 years are also allowed to work 40 hours, but on the days that you are at school, this may be a maximum of 2 hours. If you are 13 or 14 years old, you can work a maximum of 35 hours per week during school holidays. You can not work on a school day. For a more detailed explanation of working hours, please refer to: https://www.rijksoverheid.nl/onderwerpen/jongeren-en-werk

  • Do you also arrange the transport for students?

    That depends on what agreements we've made with the hirer, the client of NL Jobs. Before you start working you will hear whether there is any transport offer form NL Jobs.

12. Payslip

Questions and answers about your payslip

  • When can I take leave hours?

    You may only take leave hours if you have not worked for at least one day (8 hours, < 32 hours). Please contact your correspondent at NL Jobs to request for your leave hours to be paid out. If you submit your request via e-mail to wyplata@nl-jobs.com, you will receive no reply. Please make sure that you meet the requirements for the payment of leave hours (at least 8 hours, and you must have enough balance).

  • What is the purpose of the artificial constructions law (Wet aanpak schijnconstructies, WAS)?

    Each person working in the Netherlands is entitled to be paid the minimum wage. This means that your employer may not withhold or deduct an amount from the minimum wage. However, your employer may withhold or deduct an amount from the portion of the wage above the legal minimum or from the holiday allowance. This law makes an exception for the amounts withheld for accommodation expenses and health insurance costs.

    Income tax and pension contributions may also be withheld, as these have a legal basis.

  • What are extraterritorial costs?

    This is a tax scheme that provides a tax-free allowance to an employee from abroad who comes to work temporarily in the Netherlands.

    In that case, a temporary worker may waive (exchange) a part of his or her taxed wage to receive a tax-free allowance in return.

    The following taxed wage can be exchanged:

    • Holidays in excess of the legal entitlement (the maximum exchangeable wage for holidays in excess of the legal minimum is 81%).
    • Allowances for irregular working hours and overtime (the maximum exchangeable wage for allowances and overtime is 100%).
    • Wage in excess of the legal minimum wage (the maximum exchangeable wage above the legal minimum wage is 81%).

    The following extraterritorial costs can be exchanged:

    • Double accommodation expenses
    • Transport to and from the Netherlands
    • Extra maintenance

    Prices in the Netherlands are often higher than those in your country of origin. Based on the figures in each country, we calculate on a week-by-week basis the maximum allowance for extra maintenance.

  • What is the difference between the income tax and social insurance contribution ('loonheffing') and the special rate ('bijzonder tarief')?

    Income tax and social insurance contributions are calculated for the hours you work. The white weekly wage table from the Dutch Tax and Customs Administration (‘Belastingdienst’) shows exactly what must be paid on which gross weekly wage.

    The special rate is calculated for ‘exceptional’ remuneration such as a bonus, performance-related pay, and the settlement of amounts set aside.

  • When are the amounts set aside paid out?

    Holiday allowance is paid once a year in the first week of June or if you leave employment.

    Holiday hours are paid out once you have taken leave or left employment.

    If you have left employment, the amounts set aside will be paid six weeks after the date you left employment.

  • How can I find information of how much pension I have accrued?

    You do not accrue pension in the first 26 weeks worked. If you are 21 or older, you will be placed on the STiPP scheme from the 27th week onwards.

    As your employer will pay your contributions, you will not see any amounts on your payslip. The ‘psn’ box at the top of your payslip will show whether you have been placed on the STiPP pension scheme (‘J’ for yes; ‘N’ for no).

    After you have worked 78 weeks or have reached phase B, you will be removed from the basic scheme and put onto the STiPP ‘plus’ pension scheme. From this point on, you as an employee will make a % contribution to your pension.

  • What's stated in my payslip?

    The payslip contains various components that relate to the amount which is paid to the employee.

    You can download an explanation of the pay slip by clicking on the link below: 

    Explanation payslip

  • What is payroll tax?

    Payroll tax is a common term for wage tax and national insurance contributions. Payroll tax is a tax that every worker pays. For example, the government pays all public services and social benefits from this money. The national insurance contributions consist of the AOW premium, Wlz premium (Long-term care Act) and ANW premium (General Surviving Dependents Act). All these premiums and the wage tax are therefore packed together in the payroll tax. No worries, you do not have to transfer the payroll tax yourself. NL-Jobs does that, which automatically deducts the amount from your salary.

  • How much tax do I have to pay?

    That differs per person

  • What Is WAS Balance?

    According to  the Minimum Wage and Minimum Holiday Allowance Act (WML), an employer is obliged to pay the employee the net statutory minimum wage amount per bank.

    All deductions that result in an employee having to be paid under the WML are shown on the pay slip, but the difference between the WML and the wages actually earned is moved to the WAS balance in the form of a minus amount. This amount is remaining as  cost for the  employee's and must be repaid to NL Jobs. Refund options are via pin transaction, payportal, bank transfer or cash.

    More explanation about WAS can be found by clicking on the link below and watch a short video about WAS.

     

    https://www.youtube.com/watch?v=azcj4TcAw2M

13. Planning

Questions and answers about our planning

14. Corona/Covid-19

Questions and answers about how we deal with Corona/Covid-19